Refund & Cancellation Policy

Fair and transparent guidelines for refunds, cancellations, and payment issues.

Last updated: March 2026

1. General

This Refund & Cancellation Policy applies to payments made through the Jaivic Bharat website or associated official payment links. The policy should be read together with the Terms & Conditions and the payment-page instructions shown at the time of payment.

2. Nature of Payments

Payments received through the website may relate to:

  • Membership registrations
  • Event participation and program fees
  • Service charges
  • Merchandise (if applicable)
  • Donations and voluntary contributions
  • Other approved purposes clearly displayed at the time of payment

3. Donations and Voluntary Contributions

Important: Unless otherwise expressly stated on the relevant page, donations and voluntary contributions are generally non-cancellable and non-refundable after successful processing, except in cases of:

  • Duplicate payment
  • Payment gateway error
  • Unauthorized transaction
  • Non-receipt due to a verified technical failure

4. Event or Program Registrations

If a payment is for an event, workshop, retreat, registration, or scheduled program, the applicable cancellation window and refund percentage will be displayed on the specific event page. Where no specific rule is displayed, cancellations may be reviewed on a case-by-case basis at the sole discretion of Jaivic Bharat.

5. Duplicate or Excess Payment

If a user is charged more than once for the same transaction or pays an incorrect excess amount in error, the user should notify Jaivic Bharat with:

  • Transaction reference / ID
  • Date and time of payment
  • Amount
  • Registered email and phone number

Verified duplicate or excess payments will be refunded to the original payment source.

6. Failed Transaction but Amount Debited

If a payment attempt fails on the website but the payer's account is debited, the payer should first check whether the amount is automatically reversed by the bank or payment service provider within 5-7 business days. If no reversal occurs within the normal banking timeline, the payer may contact Jaivic Bharat with proof of debit and transaction details for assistance.

7. Processing Timeline

Approved refunds will ordinarily be initiated within 7 to 10 working days from approval or successful verification. The actual credit timeline will depend on the bank, card network, UPI service provider, or payment aggregator.

8. Mode of Refund

Refunds, where approved, will be processed back to the original payment method or source wherever feasible. Cash refunds will generally be avoided unless legally required or operationally unavoidable.

9. Non-Refundable Items

The following may be treated as non-refundable, subject to applicable law and the specific circumstances of the payment:

  • Convenience fees
  • Payment gateway charges
  • Platform charges
  • Taxes already remitted
  • Non-recoverable third-party charges

10. Cancellation by Jaivic Bharat

If Jaivic Bharat cancels an event, program, or paid activity for operational or other reasons, users will be informed of the options available, which may include:

  • Rescheduling to a future date
  • Transfer to another event or program
  • Credit for future use
  • Refund, depending on the nature of the activity

11. How to Request Support

Refund, cancellation, or payment support requests may be sent to rkatri1@gmail.com with:

  • Payer name
  • Mobile number and email address
  • Transaction ID
  • Date of payment
  • Amount
  • Short description of the issue

12. Final Decision

Jaivic Bharat reserves the right to review each request and determine refund eligibility after considering the nature of the payment, the timing of the request, third-party costs already incurred, and applicable law.

By proceeding with any payment, you confirm that you have read and agree to this Refund & Cancellation Policy along with the Terms & Conditions and Privacy Policy.